FAQs 2018-07-24T07:01:27+00:00

Computer & Laptop Repair Frequently Asked Questions

computer virus and malware

What do Viruses, Trojans, and Other Malware Actually Do?

battery life

How Do I Keep My Laptop's

Battery In Good Health?

flash drive

Do I Really Need to "Eject" USB Drives?

Our engineers perform a complimentary in-house diagnostic of your PC or laptop to determine what is wrong with it. You’ll need to leave your device with us while this assessment is being done. However, we will typically contact you within a couple of hours to give you intelligent feedback on the state of your machine, along with a price quote for its’ repair. Nothing gets done to your computer without your approval. When making recommendations on repairs, we take into consideration the age of the device and its’ residual value. Under no circumstances will we have you throw good money at bad. And if you decide that you don’t want to repair the device, you can come and pick it up – no charge! On average, most computer repairs fall within the range of $100.00- $200.00.
It takes hours of meticulous work by a trained technician to run scans of your data, test the health of your hard drive, and surgically repair whatever damage has been done to your data structures as a result of malware infiltration. It would be cost-prohibitive for our clients to pay an hourly rate to keep an engineer at your home while this work is being performed. To this end, virus scans and cleans are performed in-house, at our facility. We do however, offer equipment pick-ups from your home or business for a nominal fee.
All machines coming into our facility are treated as a “high business priority,” with an average turnaround time of between 24-48 hours. However, because we have a queue of computers being worked on at any given time, we ask that you leave your PC or laptop with us while repairs are performed. Once the work is completed, we will contact you to pick-up the device so that we can demo the machine and answer any questions you may have. We always try to be flexible and accommodating to repair the machine in a manner that is minimally disruptive to your schedule. Pick-up times are flexible and we offer evening and weekend drop-offs and pick-ups.
Yes. If you use a flash drive or external hard drive, it’s highly recommended to bring it with you when you come to have your computer serviced with us. You’ll need to have the data on it surgically scanned to ensure there is no embedded malicious software on it that can re-infect your machine later on.
Once they invade the computer’s hard drive, they manipulate the machine, consume resources that slow it down, and allow remote criminal entities to gather stored personal data, including the user’s web surfing habits. As time goes on, this practice is becoming increasingly sophisticated from adversarial foreign governments and organized crime syndicates worldwide.
As part of our initial free assessment, we’ll conclusively determine if the machine is worth repairing or replacing with a newer model. We’ll take into consideration your budget and personal requirements for a device.
While redundant copies of your data are always advantageous, we highly recommend that if your business operation stores particularly sensitive information, it’s best to administer your own physical server platform at your business facility. This ensures for maximum security and restorability of coveted data. This analysis is based on our own personal experiences with business clients over many years.
It’s always best to run the machine on AC power in order to optimize device functionality. Battery power should only be used when portability or the lack of a power source exists.
The consequence of not having an adequate plan for this essential functionality could be catastrophic for business clients who rely on their technology platform for daily operations. We have personally experienced clients who have made this costly miscalculation. By being proactive you can avoid making this same mistake.
We’re still contemplating how humankind fits into the universal scheme of things, however, we can tell you that for us, our goal each day is to make the world of computing a little easier for our customers to understand. Addressing your technology needs is what brings satisfaction and meaning to our lives.

What Services Do We Provide?

  • PC & Laptop Repair
  • Virus Removal
  • Network Solutions & Support
  • Point-Of-Sales Setup
  • Server Setup/Service
  • Telecom Services
  • FREE Diagnostics!

What is The Meaning of Life?

the meaning of life